The Lagos State Government has cautioned businesses against enforcing blanket “No Return, No Refund, No Replacement” and “No Cancellation After Payment” policies, stressing that such conditions cannot take precedence over the legal rights of consumers.The warning was issued through the Lagos State Consumer Protection Agency (LASCOPA), which reiterated its commitment to safeguarding consumer interests while encouraging businesses to adopt fair and transparent trading practices.LASCOPA Warns Businesses Against Unfair Consumer PoliciesAccording to LASCOPA, businesses are free to establish reasonable terms and conditions for customers. However, those rules must not deprive consumers of rights guaranteed under the law.The agency’s General Manager and Chief Executive Officer, Afolabi Solebo, explained that businesses cannot rely on disclaimer notices to deny customers remedies when products or services are defective, unsafe, falsely advertised, or fail to meet the purpose for which they were purchased.He emphasized that consumers should not be compelled to accept faulty goods or inadequate services simply because a store displays a “No Refund” or similar notice.Consumers Are Protected by LawSolebo noted that any business policy designed to strip consumers of their lawful rights is considered unfair, misleading, and unenforceable.He said the Lagos State Government is working to eliminate unfair trade practices and urged consumers to become more aware of their rights.According to him, customers are entitled to appropriate remedies when purchased goods or services fail to meet acceptable standards, provided they comply with the relevant terms of purchase and applicable laws.Businesses Urged to Adopt Fair Refund and Cancellation PoliciesLASCOPA encouraged businesses, including event centres, hotels, reservation service providers, and other commercial establishments, to implement customer-friendly policies on refunds, replacements, returns, and cancellations.The agency said transparent business practices help build public trust, improve accountability, and strengthen confidence in the marketplace.Advice for ConsumersThe agency advised residents to inspect goods carefully before making purchases whenever possible and to keep receipts or other proof of payment for future reference.Consumers were also encouraged to report cases involving deceptive business practices, defective products, unfair treatment, or the denial of their legal rights to LASCOPA for prompt investigation and intervention.LASCOPA Reaffirms Commitment to Consumer ProtectionSolebo reaffirmed that LASCOPA remains committed to enforcing consumer protection laws across Lagos State while promoting a safe, fair, and competitive business environment.He also called on residents to work with the government by reporting violations and supporting responsible business practices that contribute to a stronger and more consumer-friendly marketplace.ConclusionThe Lagos State Government has reminded businesses that internal policies cannot override consumer protection laws. Through LASCOPA, the state is encouraging both businesses and consumers to uphold fair trading practices, ensuring that customer rights remain protected while fostering trust and accountability in the marketplace.
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